Calypso necklace 14K gold-plated stainless steel l Yasèmia

How is our Jewellery made?

Most pieces in our collections are carefully handmade by experienced Greek artisans. We are proud to support traditional craftsmanship while incorporating modern designs to create timeless jewellery pieces. Each piece is crafted using high-quality materials to ensure durability, style, and elegance.

We offer a range of price points to suit different preferences and budgets, while maintaining the integrity of each design. Our preferred materials are:

• Gold-plated bronze: Known for its rich colour and durable finish, gold-plated bronze adds a luxurious touch to our jewellery.
• Stainless steel: An extremely durable material that is resistant to corrosion. Stainless steel is both stylish and practical, and perfect for everyday use.
• Brass: With its warm, golden glow, brass creates eye-catching jewellery pieces that develop a unique patina over time, giving each piece its own character.

Regardless of the material, our artisans pour their heart and soul into every piece, ensuring that you receive a high-quality, handmade piece of Jewellery.

How do I care for my Jewellery so that it stays in good condition for a long time?

Avoid storing your Jewellery in a damp place like your bathroom, as it can tarnish more quickly there. Although all our Jewellery is protected against tarnishing, it will last longer if you don't wear it at the gym, in the jacuzzi, sauna, or shower. We also recommend not wearing your Jewellery while doing housework or handling chemical products.

With proper care and careful handling, your Jewellery will stay beautiful longer and retain its shine.

What type of packaging do you use?

Our packaging is 100% eco-friendly, made from recycled paper, and biodegradable. Your Jewellery will arrive in a beautiful, branded box made from biodegradable material that you can use to store your Jewellery.

We are always happy when you are happy with our products. If for any reason you are not satisfied with your jewellery, please contact us at customercare@yasemia.com so we can arrange your return. You are entitled to return items within 30 calendar days of receiving the delivery.

Earrings cannot be returned for hygiene reasons.

We are very sorry if you received defective Yasèmia jewellery. We would be happy to offer a full refund or a replacement product.

Unfortunately, we do not accept exchanges for sale items.

If you receive a damaged package, please inform us as soon as possible via email at customercare@yasemia.com. We accept returns only if we are notified within 14 calendar days of receiving the delivery.

Please note that the returned item must be unused and include all its original tags, box, documents, and receipts. Please also keep a copy of your postage receipt. The Yasèmia box in which your jewellery is packed cannot be used as a shipping box.

We are very sorry that we cannot cover the shipping fees for a returned item. We can issue a refund or replace the damaged item after we receive the returned item and examine it carefully.

The shipping address for returned items is:

 Yasèmia

Christina Kanellou

Μünsterstr. 342

40470 Düsseldorf

Germany

Although we use reliable tracking for our shipments, inconvenient situations may occur. In the event of a lost package, please email us at customercare@yasemia.com or contact us via our live chat so we can resolve the issue as soon as possible.

Please allow 7 days for your refund or exchange (in the case described above) to be processed. After a refund or exchange, you will receive a confirmation email from us.

We are pleased when you are satisfied with our products. If this is not the case for any reason, please contact us at customercare@yasemia.com so that we can arrange the return for you. You have the right to return items within 30 calendar days of receiving the delivery.

Important notes:

• Earrings cannot be returned for hygiene reasons.
• If you have received a defective item, we are very sorry. We will be happy to offer you a full refund or a replacement item.
• Sale items cannot be exchanged.
• If you receive a damaged package, please inform us immediately by email at customercare@yasemia.com.

Return conditions:

• Returns are only possible if we are notified within 30 calendar days of receiving the goods.
• The returned item must be unused and in its original condition, with all original tags, packaging, documents, and invoices.
• Please keep a copy of your shipping receipt.
• The Yasèmia box in which your Jewellery is packaged must not be used as a shipping box.

Shipping costs:
Unfortunately, we cannot cover the shipping costs for the return. Return shipping costs are to be borne by the customer.

Refunds and exchanges:
Once we have received and inspected the returned item, we will either issue you a refund or replace the item. This process may take up to 7 days. After the refund or exchange, you will receive a confirmation by email.

Return to the following address:
Yasèmia
Christina Kanellou
Münsterstr. 34
40470 Düsseldorf
Germany

Lost packages:
Despite our careful shipping process, unforeseen situations may occur. If your package is lost, please send us an email at customercare@yasemia.com or contact us via live chat so that we can resolve the issue as quickly as possible.

Thank you for your understanding, and please feel free to contact us with any questions!