We are always delighted when you are satisfied with our products.
If, for any reason, you are not satisfied with your Jewellery, please contact us at customercare@yasemia.com so that we can arrange your return. You have the right to return items within 30 calendar days of receiving the delivery.

Earrings cannot be returned for hygiene reasons.

We are very sorry if you have received defective Yasèmia Jewellery. We are happy to offer you a full refund or a new product.

Unfortunately, we do not accept exchanges for discounted items.

If you receive a damaged package, please inform us as soon as possible by email at customercare@yasemia.com.

Please note that the returned item must be unused and should include all original tags, the box, documents, and receipts. Please also keep a copy of the proof of shipping. The Yasèmia box in which your Jewellery is packaged cannot be used as a shipping box.

We are sorry that we cannot cover the shipping costs for returned items. We can issue a refund or replace the damaged item after we have received and carefully inspected the returned item.

You can start the return process immediately by accessing your customer account: customer account: 

The shipping address for our returned items is:

Yasèmia
Christina Kanellou
Münsterstr. 342
40470 Düsseldorf
Germany

Although we use very good tracking options for our shipments, unpleasant situations can occur. In the event of a lost package, please email us at customercare@yasemia.com so that we can resolve the issue as quickly as possible.

Please allow 7 days for your refund or exchange (in the case mentioned above) to be processed. After the refund or exchange, you will receive a confirmation email from us.